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Getting Invalid API Keys With Excel Plugin

Using Excel Plugin and sometimes it works and sometimes it fails. have done 20 and 200 companies and all fine then it will fail on either batch. Message pops up and says "Unable to Log In: Unable to authenticate with intrinio API. So i i thought i might be loosing my connection but also getting feilds that say "Invalid API Keys"

api key for excel
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Hi! the Intrinio team is looking into possible causes for this issue and we will get back with you as soon as we find something.

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any progress?

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